Crate And Barrel Delivery | Same Day Delivery
When asked why they said that they honestly have no clue what was and what was not delivered so they would have to wait until they pick up the entire order. That is a significant amount of time. They had no problem getting the couch onto the freight elevator and bringing it into our condo. I won't do this again.... And today, two items on the LONG list of items with another order went down in price by $20 each. In addition to this appalling example of big business holding the individual "hostage" for their own gains, we have serious reservations as to what Crate & Barrel may have done with our personal credit information. Any furniture orders under $800 but over 100 miles will be $299 in shipping costs. I emailed them and received a response that I would get a reply in 2-3 days and it didn't happen. I will escalate the experience up the food chain and tell everyone I can! The option to have your receipt e-mailed to you is a nice perk, and I sometimes get coupons in the mail with my catalogs. Crate and Barrel, you make this girl very happy! I came this past Saturday to look at their furniture since I heard they were having a sale. On top of my return being timely, we were charged $23 and change to ship these back, which I believe is exorbitant. They act like a startup and I would run away from them.
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Delivery guys assemble our new C&B Colette king bed frame but realize that they had queen sized slats. So now I am drenched, and I ring the doorbell to ask where my purchase is they tell me they are packaging how long does packaging a box take?... If you are in a rush and need same-day or next-day delivery from Crate and Barrel, ask if Bungii is available to help get your furniture home. It took almost 3 months for it to be manufactured and delivered. After another discussion she finally said they'll replace it & I requested they also put it together so I don't have to hire a handyman again. His customer service skills are top notch Crate and barrel is very lucky to have him. Select the XML file. After calling the store for 5 days straight I finally arranged to have the table delivered again. Crate and Barrel strikes the perfect balance between contemporary stying, fair prices and quality.
This was very well done but still resulted in a visible scratch on the surface of our new bar/console. He is knowledgeable & honest, not sure if it is Company policy But we get a handwritten Card after each major purchase. I called the store (as per the instructions on my order form) and spoke to Crystal, who is possibly the rudest person I've ever encountered in my entire life. Get information about Crate and Barrel housewares and furniture stores near you. Crate and Barrel now has contact-free curbside pickup available at select store locations. Back to my Mirror experience, so now I have made the purchase, its raining heavily outside, so I tell them I will be at the back door in my car in five minutes, (I got there in three), I ring the doorbell, and they tell me they are on their way down - I was left waiting for 20 mins in the rain, I had to wait outside as you cannot park your car directly outside the door. The point is that I contacted your customer service several times, but unfortunately they were absolutely useless and unhelpful. This is the first time I order furniture from C&B. This clever person tells me " don't worry about the price " let's just get you the bed " You will also get a gift card good at the store ". I want to emphasize that WE discovered the lateness when WE called to check as we had not heard anything for over four weeks! Ordered an $800 rug which was delivered by FedEx while I was at work. I did get an Order number on the web page as I submitted the order.
For a high end furniture, pricey home store, they should have a better return policy. But they talked like a machine repeating the same words. Have shopped here for many years, and always been happy with the merchandise and overall experience, whether for small household items or major furniture. He told me that my sales associate is a senior associate with 20 years experience and no one ever complains about her, which is again, absurd. I love their glassware, cookware and gadgets. Sure would have been great Jennifer! If you return something defective (even if it's clearly a manufacturer defect), bring in your criminal defense team as they will insist you did it 2. Now this is NOT the same as airing your frustration regard the randomness of their delivery times or informing them of their dissatisfaction regarding the randomness of their delivery times. We were told that since it is a custom order and it is currently in production they could not change the order as it is all cut from the same cloth therefore they cannot simply re-sell the part in their stores that we didn't want. I have bought a lot of stuff here, and the staff has always been pleasant and knowledgeable. Crate and Barrel will not have much of my shopping dollars from now on. If you have questions about your order, please contact us. Direct Mobiles Order Tracking. Here is the response I got from them: Your review cannot be approved for one or more of the following reasons: - mentions a competitor - directs business away - includes personally identifiable information - mentions shipping complaints - includes inappropriate media - contains a URL - is vague or needs more detail - includes profanity - raises product quality/safety concerns So yah, if they moderate every review to those guidelines then they only accept positive reviews.
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After two failed deliveries, do to the time slots not fitting my schedule, and serval long phone calls to Crate and Barrel about the unknown delivery times. They are SO glad to take your money but take their sweet time letting you enjoy the items you've worked so hard to purchase. Want to check the status of your order or start a return? 4/5 just got a call from a different associate saying that she had scheduled my couch to be delivered and the soonest available date is 4/29. Still here I sit with no table. That was their answer. We'll unload your items and place them right where you want them. Extract the XML file from the folder. At this point I was at 6 weeks since my initial order and I would have to wait a few more weeks for delivery.
I have called Crate and Barrel four times and each time waited on hold for over 15 minutes. Their after-sales support is second-to-none. I am a *very* satisfied customer. My sales rep, Mike Dion was awesome. Honestly, as nice as everything is - I won't be back. It really broke my???? He had no resolution to offer other than rescheduling for another day-- is that a joke!? My credit card still shows I owe 98. The recording said each time my wait time would be over 20 minutes and to call back later! The complaint has been investigated and resolved to the customer's satisfaction. This is the biggest Crate and Barrel that I have ever visited. Additionally, it has a few branches in European nations.
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The delivery and communication of said delivery is deplorable. During our sale our server was busy talking to another client, who happened to only be discussing a product not making a purchase.. (Hello? I place my order anyway and then I was shocked to discover that they billed my CC immediately for the entire order before they even shipped one product!
ITS ALL A RUN AROUND. And they'd have the correct item delivered to me next week. We came in with an idea of what furniture we wanted to check out, but also just wanted to wander around and look at other stuff. Additionally, they sent me the wrong size on one item and another damaged item.
This purchase has cost me a lot. 2) Merchandising of stores & store planning cleverly executed. 77, included delivery. It then took another month to receive the fame and slats. They sell it for $375!!!